Customer Experience Manager (CXM) – Job Opening | Handyman Services Company

📍 Location: Jharkhand, Bihar, Uttar Pradesh, Chhattisgarh
💰 Salary: ₹30,000 – ₹60,000/month
🕒 Job Type: Full-Time

🔹 Job Overview

We are looking for a Customer Experience Manager (CXM) to enhance customer satisfaction and service quality. The CXM will oversee customer interactions, resolve issues, and implement strategies to improve overall service experience. This role is ideal for professionals with strong problem-solving skills and a customer-centric approach.

🔹 Key Responsibilities

✔ Develop and implement customer service policies and procedures.
✔ Monitor and improve customer satisfaction levels through feedback and surveys.
✔ Manage a team of customer service representatives and support staff.
✔ Handle customer complaints, escalations, and service recovery strategies.
✔ Collaborate with operations, marketing, and technical teams to improve service delivery.
✔ Analyze customer data to identify trends and areas for improvement.
✔ Train employees on best practices in customer service and communication.

🔹 Skills & Qualifications

✅ Experience: 3+ years in customer service, hospitality, or related roles.
✅ Education: Bachelor’s Degree in Business Administration, Marketing, or related field (Preferred).
✅ Strong leadership, communication, and problem-solving skills.
✅ Proficiency in CRM software, customer analytics, and service tracking tools.
✅ Ability to manage multiple teams and resolve conflicts effectively.

🔹 Benefits & Perks

✔ Competitive Salary + Incentives
✔ Career Growth & Development Opportunities
✔ Training Programs & Leadership Workshops
✔ Work with a Fast-Growing Service Company